Dukaan
Personal Project
Empower sellers with insights into high-risk COD orders for efficient order processing and increased profitability.
01
Context
Reducing high RTO rates for Cash on Delivery (COD) orders is vital for Dukaan's infrastructure enhancement. With COD's widespread use in Indian e-commerce, lowering RTO rates is essential for operational efficiency, seller profitability, and customer satisfaction. Addressing this issue will streamline operations and improve the overall e-commerce experience.
02
Introducing AI Dashboard
The AI Dashboard is designed to Analyze data pertaining to high-risk users and present detailed insights to sellers, facilitating informed decision-making.
04
Key Takeaways
By integrating AI and data analytics, businesses can predict and manage risks more effectively, leading to improved logistical operations and increased customer satisfaction.
Adopting user-friendly checkout processes and flexible delivery options has proven to significantly enhance the customer experience, resulting in higher success rates in deliveries and improved customer loyalty.
The use of technology, such as RTO management tools and detailed analytics dashboards, streamlines decision-making and operational efficiency, boosting conversion rates and supporting sellers in risk management.
